FAQS
Frequently asked Questions
Have any Questions? We are here to help.
It takes between 1-3 working days depending on the design size and complexity
Delivery is instant. After payment, you will be able to download your embroidery file
Yes, We offer quality digitizing service at an affordable cost. Please go to the custom embroidery page to place an order
Yes, we offer stitching services at an affordable cost. Share with us your artwork via the custom embroidery page. We will reach out and develop a quotation for you
We do not accept returns on downloadable products. However, if any of the downloaded products are defective, we will replace the purchased product with a new product but similar. Customers are advised to reach out via the contact page or the instant WhatsApp chat. Our team member will reach out and offer assistance
We provide machine embroidery files in multiple formats. The most common formats include DST, EMB, CND, EXP, HUS, PES, SEW, and XXX. Each format is available for download after making a purchase. Refer to your embroidery machine's manual to identify the correct format that you need
Still have Question?
Can't find the answers you are looking for? Please contact our friendly team